Hotel General Manager Job Description

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hotel general manager job description

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Role Overview:

The day-to-day responsibilities of a hotel general manager can vary depending on the size and type of the hotel, but some common tasks may include overseeing the front desk, housekeeping, maintenance, and food and beverage operations. They may also work closely with sales and marketing teams to develop and implement strategies to increase revenue and occupancy rates. In addition, a hotel general manager may be responsible for managing budgets, conducting performance evaluations, and coordinating staff training and development programs. They may also need to handle customer complaints and work to ensure a positive guest experience. Overall, the hotel general manager is responsible for ensuring that the hotel runs smoothly and efficiently on a daily basis.

Job Brief Example:

We are looking for an experienced Hotel General Manager who will be responsible for managing our hotel operations and ensuring guest satisfaction. The ideal candidate should have exceptional leadership skills, excellent communication skills, and a proven track record of successfully managing a hotel. As the General Manager, you will be responsible for overseeing the day-to-day operations of the hotel and ensuring that everything runs smoothly.


  • Managing hotel operations including front desk, housekeeping, maintenance, and food service
  • Developing and implementing policies and procedures to improve guest experience and satisfaction
  • Overseeing the hiring and training of staff members to ensure that they meet the standards of the hotel
  • Analyzing financial statements and creating budgets to ensure that the hotel is profitable
  • Building relationships with guests, vendors, and other stakeholders in the hotel industry
  • Monitoring guest feedback and addressing any issues to ensure guest satisfaction
  • Ensuring that the hotel is compliant with all relevant laws and regulations
  • Implementing marketing strategies to increase occupancy and revenue
  • Maintaining high levels of cleanliness and maintenance throughout the hotel
  • Conducting regular meetings with staff to provide feedback, coaching, and motivation.


  • Bachelor's degree in hospitality management or a related field
  • At least 5 years of experience in hotel management, preferably as a General Manager
  • Excellent communication and interpersonal skills
  • Strong leadership and team management abilities
  • Understanding of hotel industry regulations and trends
  • Ability to create and manage budgets
  • Proficiency in hotel management software
  • Ability to work under pressure and meet deadlines
  • Strong problem-solving and decision-making skills
  • Flexibility to work long hours, weekends, and holidays as needed.


  1. What are the primary responsibilities of a Hotel General Manager?A Hotel General Manager is responsible for managing hotel operations, overseeing staff, ensuring guest satisfaction, creating budgets, and implementing marketing strategies.
  2. What qualifications are required to become a Hotel General Manager?A Bachelor's degree in hospitality management or a related field, at least 5 years of experience in hotel management, and strong leadership and communication skills are typically required to become a Hotel General Manager.
  3. What are the essential skills needed to be a successful Hotel General Manager?Excellent communication, leadership, and team management skills, the ability to create and manage budgets, understanding of hotel industry trends and regulations, and strong problem-solving and decision-making skills are essential for a successful Hotel General Manager.
  4. What is the average salary for a Hotel General Manager?According to Indeed, the average salary for a Hotel General Manager in the United States is around $67,000 per year.
  5. What are the most significant challenges faced by Hotel General Managers?Hotel General Managers face challenges such as managing staff turnover, maintaining guest satisfaction, keeping up with industry trends, and meeting revenue targets while keeping costs low.

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